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Microsoft “Lyncs” Employees to Workplace Harmony
Why is Microsoft one of Chicago’s best places to work? Aside from the pride of working for a globally recognized technology brand and the cool G-Note you can score for making a successful hiring...
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Small Help Desk, Big Challenges: Aspect Contact in Action
From a contact center manager’s perspective, less time spent on repetitive, day-to-day tasks leaves more time to devote to high-level, bigger picture planning and strategy for transforming the contact...
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Finding a Qualified Support Partner for Microsoft Lync
Hello again. Let’s talk Microsoft Lync. Microsoft Lync adoption rates continue to grow rapidly and there are three very interesting market dynamics that are important to understand whether have...
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Aspect’s ACE Customer Experience: A Summit Summary
It’s been a busy couple of days at the ACE Customer Experience Summit. What we’ve heard and learned from our guest speakers really supports the vision we have of Aspect’s Next Generation Customer...
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Collaboration in the Contact Center Delivers Improved Performance
Any company seeking to improve customer experience understands that this challenge isn’t a solitary pursuit, in which individual agents are left to handle requests on their own and hope their script...
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Remote Workers are More – Not Less – Engaged
Some might be surprised to learn that employees who work from home may actually feel more, not less, engaged. A study highlighting this fact was discussed by Scott Edinger for Harvard Business Review...
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Lync Becomes a Must-Have Platform for the Enterprise and the Contact Center
It’s hard sometimes to pinpoint when an emerging technology transitions from being a trend to an established element of business or consumer culture. For instance, despite the buzz that has surrounded...
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How Women are Changing Technology
Don’t know if you caught the recent MPN Live episode, The Three Ws: Women Watch Win, but I was lucky enough to have a free 30 minutes during my lunch hour last week. I was scanning updates on FaceBook...
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Microsoft Lync as a Strategic Piece in Microsoft’s Unified Communications...
Many of us in the unified communications space are closely watching the face-off between Cisco and Microsoft, the top two vendors mentioned in the October 2012 TechTarget survey, to see what impact...
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What I learned at the Lync Conference 2013: We are just at the tip of the...
Has it been a month since I left beautiful sunny San Diego Hotel Del Coronado and the Lync Conference 2013? This historic Victorian venue was quite a juxtaposition to the game changing technology...
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How a New Lync User Becomes a Lync Evangelist
During the short 8 months I have been at Aspect, I have to say that I have become a huge user and supporter of Lync. I joined Aspect in October 2012 to primarily launch Aspect’s new Strategic Funding...
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Telecommuting Made Easy with Microsoft Lync
Lync, Microsoft’s dynamic communication platform, was made for enterprises. With its slick VOIP and instant messaging features, employees across a company can stay connected at the click of a button....
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What Does Microsoft’s Reorganization Mean for Customers?
On July 11, Microsoft employees received an email with the simple subject line, “One Microsoft.” It went on to explain exactly how Microsoft was reorganizing to achieve that goal of becoming one...
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Transforming Your Contact Center into a Hospitality Hotspot
If you’re in the hospitality industry, you know that the hotel your guests stay in can make the difference between a great trip and a poor one. Providing great customer service is an essential part of...
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Collaboration in the Contact Center Delivers Improved Performance
Any company seeking to improve customer experience understands that this challenge isn’t a solitary pursuit, in which individual agents are left to handle requests on their own and hope their script...
View ArticleClik here to view.
Remote Workers are More – Not Less – Engaged
Some might be surprised to learn that employees who work from home may actually feel more, not less, engaged. A study highlighting this fact was discussed by Scott Edinger for Harvard Business Review...
View ArticleClik here to view.
Lync Becomes a Must-Have Platform for the Enterprise and the Contact Center
It’s hard sometimes to pinpoint when an emerging technology transitions from being a trend to an established element of business or consumer culture. For instance, despite the buzz that has surrounded...
View ArticleClik here to view.
How Women are Changing Technology
Don’t know if you caught the recent MPN Live episode, The Three Ws: Women Watch Win, but I was lucky enough to have a free 30 minutes during my lunch hour last week. I was scanning updates on FaceBook...
View ArticleClik here to view.
Microsoft Lync as a Strategic Piece in Microsoft’s Unified Communications...
Many of us in the unified communications space are closely watching the face-off between Cisco and Microsoft, the top two vendors mentioned in the October 2012 TechTarget survey, to see what impact...
View ArticleClik here to view.
What I learned at the Lync Conference 2013: We are just at the tip of the...
Has it been a month since I left beautiful sunny San Diego Hotel Del Coronado and the Lync Conference 2013? This historic Victorian venue was quite a juxtaposition to the game changing technology...
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